The aim is to create separate work spaces and compliment the open floor plan in this office without closing off too many spaces. They’re floor-to-ceiling frames filled with a web of colored strings, instead of plaster and paint. We now understand categorically what our guests call for and can modify the AI verbiage to quickly address guest needs.Marie Moutsos’s favorite feature of the Spotify’s NYC HQ office are the string walls. Paul Weinstein, senior director of restaurants at PLANTA, shared his experience with Slang.ai: “The phone is a channel rich with data, but we had no way to access it before Slang.ai. In a recent study, Slang.ai says it saved 648 hours of phone time for a six-restaurant group while successfully managing reservations and orders.
By handling more than half of inbound calls without human intervention, the company enables businesses to capture potential revenue that might have otherwise been lost to voicemail With the intentional use of AI at our disposal, we don’t see ourselves going back.” Serving up supporting dataĭespite the widespread proliferation of restaurant-finding apps and sites, Slang.ai’s research suggests that 60% of customers still prefer to call restaurants on the phone. Our team is thrilled with the way it has decreased the disruption of phone calls while simultaneously enhancing the overall experience for our guests. The company counts more than 200 customers so far, including well-known restaurants Slutty Vegan, Palm House Hospitality Group, STUDS, PLANTA, Hammitt and Nikki Beach Miami, and says it has attained 6X revenue growth year-over-year from 2022.Īnthony Drockton, Hammitt cofounder and chairman said in a statement that Slang.ai has significantly improved customer interactions at his leather handbag and wallet company: “Slang.ai has been a game-changer, helping us to answer calls and serve our clients more consistently than we could with our team alone.”īenson Wang, CEO of Palm House Hospitality, echoed that endorsement, saying: “Slang.ai has become an essential tool for our business. Slang.ai has already gained a foothold among the restaurant and hospitality industries. By analyzing data about customer inquiries, businesses can find the best opportunities to re-engage with customers and entice them to spend more. The company additionally provides businesses with insights into their incoming phone call patterns. Using generative AI capabilities, Slang.ai streamlines the phone experience, automates common interactions and enhances customer service. “By 2030, we will save businesses and consumers 1 billion minutes of precious time, while transforming branded voice experiences into the preferred mode of communication.” “Calling a business shouldn’t feel like a robot-hostage situation, where you’re forced to listen to horrible hold music and can never reach a human,” according to the company’s website.
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Slang.ai says its software is specifically designed for busy restaurants and retail businesses and aims to eliminate the need for customers to wait on hold, leave voicemails or get stuck in overly robotic, pre-programmed phone trees. This ensemble approach allows us to leverage the strengths of each individual technology, and is underpinned by a proprietary training dataset of millions of live, industry specific phone conversations.” Avoid ‘robot hostage situation’ Our AI engine is built upon a range of different technologies. However, Sambvani did provide VentureBeat with an emailed answer: “The specific details of our technology stack are confidential. When asked about the specific AI model(s) or technologies behind its product, the company declined to answer directly. Scott Belsky, founder of Behance, also joined the round.Īdditionally, existing investors including executives from leading technology companies like Snap and Zoom, upped their previous backing for Slang.ai.
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The company’s Series A round attracted participation from several prominent investors, including Stage 2 Capital, Wing VC, Underscore VC, Active Capital and Collide Capital. Register Now A toast from new and existing investors
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